Last updated: 12 August 2026
The WAIO messaging gateway is operated by Dinowio LLC. This page explains how to request deletion of your data from the gateway.
To request deletion of your data, send an email to support@dinow.io asking for your data to be deleted. Please include the messaging identifier or phone number you used (for example, your WhatsApp, Telegram, Messenger, or Instagram identifier, or the phone number you messaged from) so we can locate your record.
We identify the record using the messaging identifier or phone number you provide, and we complete the deletion within 30 days of receiving the request.
We delete the message content and the sender identifiers (such as platform user IDs, phone numbers, and display names) that the gateway holds for you.
Where the gateway is used by a healthcare provider (a clinic) that is required by law to keep medical or patient records, that provider may be obliged to retain certain information in its own systems for the period the law requires. That retention is the provider's legal obligation and is separate from the gateway; the data held by the WAIO gateway itself is deleted as described above.
For any question about data deletion, contact support@dinow.io.
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