One gateway, every channel
Messaging apps, web chat, email and voice arrive through a single gateway, so a business runs one assistant instead of a separate setup per channel.
Messaging gateway, operated by Dinowio LLC
Every channel your customers use, connected to the system you actually run.
WAIO receives messages from the channels people already have open, and connects them to the booking, CRM and record systems behind them. A customer's message becomes a booked appointment in the system that runs the business, not another task in someone's inbox.
Message route
channel › gateway › business system
What WAIO does
A message arrives. Something real happens on the other side.
Most messaging tools stop at the inbox: a person reads the message, then types the same information into another system by hand. WAIO closes that gap. It understands what the customer is asking for and completes it in the system that owns the answer.
Receive
Guide
Structured, not free form
The assistant replies with buttons and short menus in the customer's own language, so the conversation ends in a clear outcome rather than an open question.
Complete
Written into the real system
The result is created where the business actually works: a booking in the scheduling system, a contact in the CRM, a record in the clinical system.
Hand over
A person, when a person is needed
Anything the assistant should not answer alone is passed to an operator with the whole conversation attached. Nothing is repeated, nothing is lost.
Operate
Built, integrated, and run
Dinowio does the integration work too: connecting WAIO to the systems a client already owns, and operating it once it is live.
Separate
One client, one boundary
Each client's messages and records stay within that client's own configuration and are processed only to run that client's assistant.
In production
Appointment booking for a network of private medical clinics.
Patients used to call the front desk or write to a clinic's page and wait for someone to answer. Today they book the visit themselves, in the app they already had open, at any hour.
- A patient writes to the clinic's page, or opens the booking chat on its website.
- The assistant asks what they need, a specialty, a service, a doctor, using short tappable options.
- It shows the real availability of that doctor, read from the clinic's own schedule.
- The patient picks a time and confirms, and the visit is created in the clinic's medical information system.
- They can return to the same conversation later to check or cancel the appointment.
The front desk answers the calls worth answering. Everything routine now finishes itself, in the channel the patient chose. Live across a multi clinic hospital group
How data is handled
We process a client's data to run that client's service. Nothing else.
WAIO handles messages that often concern health and personal identity. The rules below are not aspirations, they are how the platform is built.
- What we receive The message a person sends to a business, the channel identifier that lets us reply to them, and the details they choose to provide in the conversation.
- Why we hold it Only to deliver the service the client has contracted: replying to the person, and completing their request in the client's own system.
- What we never do We do not sell data, share it with unrelated third parties, or use it for advertising or for our own purposes.
- Separation Each client's data stays within that client's configuration. Nothing is pooled across clients.
- Deletion A person can ask us to delete their data at any time, and requests are completed within 30 days. Deletion instructions.
The company
Dinowio LLC: software development, integration, and operation.
Dinowio is a software development company. We build our own products, WAIO among them, and we implement and integrate business systems for clients: medical information systems, CRM platforms, scheduling, and the connections between them.
We work end to end: design, development, deployment, and running the result in production once it is live.
- Legal entityDinowio LLC
- ProductWAIO messaging gateway
- ServicesDevelopment, integration, operation
- General enquiriesinfo@dinow.io
- Technical supportsupport@dinow.io